Privacy Policy

Privacy Policy

Effective Date: [01/04/2024]

At Paw & Glory Ltd, we are committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website (the “Site”), engage with our services, or interact with us in any capacity. This Privacy Policy complies with applicable privacy laws, including but not limited to the UK Data Protection Act 2018, General Data Protection Regulation (GDPR) for the EU, California Consumer Privacy Act (CCPA) for the USA, Personal Information Protection and Electronic Documents Act (PIPEDA) for Canada, and Australian Privacy Principles (APPs).

1. Who We Are

Paw & Glory Ltd is a company registered in Dubai, UAE.
Registered Address:
Offices 105-108, Building 3, Bay Square, Business Bay, Dubai, UAE

For any questions or concerns about this Privacy Policy, you can contact us at:

• Email: support@pawandglory.com
• Phone: +44 7555 114010

2. Information We Collect

We may collect the following categories of personal information:

2.1 Information You Provide Directly

• Name, email address, phone number, and shipping address.
• Payment information (e.g., credit card details or PayPal information) for order processing.
• User-generated content such as reviews or messages sent to us.
• Information submitted through surveys, contests, or promotional activities.

2.2 Information We Collect Automatically

When you visit our Site, we may automatically collect information such as:

• IP address and device identifiers.
• Browser type and operating system.
• Pages viewed and time spent on our Site.
• Referring URLs and other analytics data.

2.3 Sensitive Data

We do not intentionally collect sensitive personal data (e.g., health information, race, religious beliefs). If you voluntarily provide such data, you consent to its processing.

3. How We Use Your Information

We use your personal information for the following purposes:

1. Order Processing: To process transactions, fulfill orders, and deliver products.
2. Customer Support: To respond to inquiries, manage complaints, and provide technical support.
3. Marketing and Promotions: To send newsletters, promotions, and offers (you can opt out at any time).
4. Analytics: To monitor website performance, user behavior, and improve our Services.
5. Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Legal Basis for Processing (GDPR)

If you are located in the UK or EU, we process your personal data based on the following legal grounds:

1. Contractual Necessity: To fulfill a contract with you (e.g., processing and delivering your order).
2. Consent: When you provide explicit consent (e.g., subscribing to newsletters).
3. Legitimate Interests: For business purposes, such as improving our services, provided these interests do not override your rights.
4. Legal Obligations: To comply with applicable laws and regulations.

5. Sharing Your Information

We may share your information with:

1. Service Providers: Third-party vendors that assist with payment processing, order fulfillment, email marketing, and analytics.
2. Legal Authorities: If required by law or to protect our rights.
3. Business Transfers: In the event of a merger, sale, or acquisition, your data may be transferred as part of the transaction.

We do not sell your personal information to third parties.

6. International Data Transfers

As a company based in Dubai, UAE, your data may be transferred to and stored in countries outside of your jurisdiction, including the UAE, UK, EU, USA, Canada, and Australia. We ensure adequate safeguards are in place to protect your data, such as Standard Contractual Clauses (SCCs) or other approved mechanisms.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. Your Rights

8.1 UK and EU (GDPR)

You have the following rights under GDPR:

• Access: Request a copy of your personal data.
• Rectification: Request corrections to inaccurate or incomplete data.
• Erasure: Request deletion of your data (“right to be forgotten”).
• Restriction: Limit the processing of your data.
• Portability: Receive your data in a structured, commonly used format.
• Objection: Object to processing based on legitimate interests.
  To exercise these rights, email us at support@pawandglory.com.

8.2 USA (CCPA)

California residents have the right to:

• Know what personal data we collect, use, and share.
• Request deletion of your personal data.
• Opt-out of the sale of personal information.
  To exercise your CCPA rights, contact us at support@pawandglory.com.

8.3 Canada (PIPEDA)

You have the right to:

• Access your personal data.
• Challenge the accuracy of your data.
• Withdraw consent for certain types of processing.

8.4 Australia (APPs)

Under the Australian Privacy Principles, you have the right to:

• Access your personal information.
• Correct inaccurate or incomplete information.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze website usage. Cookies may include:

1. Essential Cookies: Necessary for the operation of our Site.
2. Analytics Cookies: To monitor site performance and user behavior.
3. Advertising Cookies: To provide targeted advertisements.

You can manage or disable cookies through your browser settings.

10. Data Security

We implement technical and organizational measures to protect your data, including encryption, firewalls, and secure servers. While we strive to ensure security, no system is completely secure, and we cannot guarantee absolute protection.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in legal requirements or our practices. Updates will be posted on our Site with the “Effective Date” revised. Your continued use of the Services after updates constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:

Paw & Glory Ltd
Offices 105-108, Building 3, Bay Square, Business Bay, Dubai, UAE
Email: support@pawandglory.com
Phone: +44 7555 114010