Shipping & Delivery

Shipping Times

Once your artwork has been approved, we will take 2-3 days to prepare the print file and send it to our various print partners.

After printing and dispatch, delivery typically takes 5-17 working days, depending on your location. Please refer to the estimated delivery times below for further details.

For orders with express 2-day delivery, tracking information will be provided via email as soon as it becomes available.

Please note that during the holiday period (October to December), there may be delays due to an increase in parcel volume with our couriers.

Approval Process

We provide each customer with an artwork proof and request approval prior to printing. This allows us to expedite shipping once your approval is received. Within 3-5 business days, you’ll receive a preview of your artwork for review, where you may request any adjustments. When you’re fully satisfied, simply approve the portrait for print, and we’ll promptly move forward with printing and shipping your order.

Upon receiving your artwork proof, please review it carefully. Once you approve the artwork, it will proceed to printing automatically. Please be aware that our artists may occasionally adjust the orientation or position of your pet’s head to better suit the costume design. If you prefer not to have this adjustment made, please let us know.

Additionally, some specific adjustments—such as "Can you turn my pet's head slightly to the left?" or "Can you close my pet's mouth?"—may require a new photo.

Please note that if any issues arise with your order (e.g., new pet photo required), this may extend the production time.

We allow a maximum of three days (72 hours) for artwork approval. If we do not receive a response within this time, we will auto-approve and proceed with printing.

Kindly note that the following products may display less of the costume due to the canvas wrapping around the edges, as well as variations in height and width ratios. Additionally, all A5 to A3 posters may include a 5mm white border.

• A5 posters  
• A5 framed prints
• All canvas sizes
• All mobile phones
• Cushions

Our aim is to provide you with the best quality possible, so we ask that you upload images that meet our image guidelines. You can cancel your order at any time before we send your artwork off to print. 

100% Happy Guarantee!

 

If you decide to change your mind within the first 12 hours of placing your order and would like to cancel, no worries! We've got you covered.

After the clock ticks past those initial 12 hours, we might have to play it by ear. There could be a 20% cancellation fee involved, as our talented team might have already put their creative juices to work on your order.

Once your artwork is approved (or auto-approved) your artwork will be processed for printing & there's no turning back – approved & printed orders are set in stone and can't be cancelled or refunded!

Delivery Estimates (once proof is approved)

We have partnered up with paw-some print peeps in your location to enable us to print and ship your items to you as efficiently as paw-sible.

UK: 5-8 working days.

EU: 5-10 working days

CA, AUS, USA:

5-10 working days.

Rest of the World: 10-15 working days.

Shipping Information

UK

UK Free Shipping Over £50

• Royal Mail 48 Standard (5-8 Working Days - Once Artwork is Printed)
• Royal Mail 24 Tracked (2-4 Working Days - Once Artwork is Printed)
• UK Express (1-2 Working Days - Once Artwork Is Printed)
• UK Express Shipping + Queue Jump Artwork Creation (1-3 Working Days - Once Artwork is Printed)

Guernsey, Jersey & Isle of Man

• Royal Mail 24 Tracked (2-4 Working Days - Once Artwork is Printed)
• Express Shipping + Queue Jump Artwork Creation (1-3 Working Days - Once Artwork Is Printed)

 

USA & Canada

USA Free Shipping Over £50

• US Standard Free (4-8 Working Days - Once Artwork Is Printed)
• US Express Shipping (3-5 Working Days - Once Artwork Is Printed)
• USA Standard Shipping + Queue Jump Artwork Creation (5-7 Working Days - Once Artwork is Printed)

EU Free Shipping Over £50

• EU Standard Free (5-10 Working Days - Once Artwork Is Printed)
• EU Standard Shipping + Queue Jump Artwork Creation (5-10 Working Days - Once Artwork Is Printed)
• EU Standard Large Package (5-10 Working Days - Once Artwork Is Printed)

AU

• AU Standard Shipping + Queue Jump Artwork Creation (5-8 Working Days - Once Artwork Is Printed)

 

Rest of the World

• Express International
• Standard International 

 

Please Note:

• We occasionally offer 'jump the queue artwork creation'. This option speeds up your artwork creation, as we move your pet photo to the front of the queue for our artists. It does not speed up the courier's shipping time.
• If your order requires a new photo please understand that this will of course lengthen the production time.
• We allow a maximum of 3 days (72 hours) for customer artwork approval. If we do not hear from you in 72 hours, we will auto-approve and print your order.